What is the function of the FCA’s 'Consumer Credit Sourcebook'?

The 'Consumer Credit Sourcebook' (CONC) serves a vital role in establishing regulatory standards for firms operating in the consumer credit sector. Its primary function is to provide a framework that outlines the required conduct of consumer credit firms, ensuring they operate in a manner that is fair and transparent to consumers.

This includes guidelines on advertising, disclosure of costs, and how firms should treat their customers throughout the lending process. By focusing on responsible lending practices, the Sourcebook aims to protect consumers from potential pitfalls in credit arrangements, such as excessive charges or misleading terms. It encourages firms to consider the needs and circumstances of their borrowers, fostering an environment of trust and accountability in financial services.

In contrast, guiding consumer investment strategies falls outside of the regulatory scope for consumer credit firms, as does the regulation of payment processing fees, which is more related to banking and payment services. Additionally, while legal advice may be pertinent to financial disputes, it is not within the purview of the Consumer Credit Sourcebook, which is primarily concerned with establishing standards for conduct rather than providing legal services.